Ordering
Check the product details and delivery information before you place an order.
How do I place an order?
Choose an item, size and color, then add it to your cart. Review your order total and delivery details before completing checkout.
Can I change an order after checkout?
Ask as soon as possible and include your order number. Whether a change is available depends on the production status and the published store policy.
Production and shipping
Start here for printing time, delivery choices and international orders.
When does printing begin?
Items enter production after ordering. Standard apparel typically takes 1–3 business days. Mugs, embroidery, sublimated and handmade custom items typically take 2–5 business days.
How long will delivery take?
Production comes first. Transit depends on destination and service. Check the estimated options at checkout or view the Shipping Policy.
Can I order internationally?
Enter the delivery destination at checkout to see the available shipping options. International delivery and any import charges depend on the destination.
When is standard shipping free?
Checkout shows the shipping options and charges for your order.
Tracking
Use the shipment email or the account attached to your order.
Where is my tracking link?
Look in the shipment confirmation for a carrier link. If the order is split across parcels, there may be more than one link. See Track Your Order for help finding it.
What if tracking has not updated?
The first scan can appear after the carrier receives the parcel. If there is no movement after the estimated handoff window, check with the carrier or the store’s support team.
What if tracking says delivered?
Check the carrier’s delivery details, building reception and any usual drop-off spots. If the parcel is still missing, include the order number and tracking link when asking for help.
Returns and fit
Check the product page for measurements and the published policy for eligibility.
How should I choose a size?
Compare the product’s measurements with a similar piece that fits you well. Check the specific size guide, since a baby tee and an oversized tee are cut differently.
What if the wrong item arrives?
Keep the packaging and take a clear photo of what arrived. A support request should include the order number and a brief description of the difference.
Can I exchange a made-to-order item?
Production status may affect requests to change a size or color. See the Return & Refund Policy for current eligibility.
Payments and support
Use the published checkout and support pages for account-specific details.
What payment methods can I use?
The available methods appear at checkout and can vary by location and device.
What should I include in a support request?
Share the order number and a brief description. For delivery issues, add the tracking link. For a visible problem with an item, include a clear photo. See Contact Us for more information.